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Facebook hired contractors to transcribe people’s voice messages on Messenger

Facebook is at it again, intruding and violating user’s privacy seems to be what the company is really good at. News is that the company had been paying contractors to listen to and transcribe user’s voice chats on Facebook messenger. The contract employees when queried, claimed they were ordered to transcribe audio messages but were not told where and how the audio was obtained and why they were hired to do so. According to Bloomberg, the company confirmed it had been transcribing users’ audio and said it will no longer do so, following scrutiny into other companies. “Much like Apple and Google, we paused human review of audio more than a week ago,” the company said Tuesday. The company said the users who were affected chose the option in Facebook’s Messenger app to have their voice chats transcribed. The contractors were checking whether Facebook’s artificial intelligence correctly interpreted the messages, which were anonymized. Mark Zuckerberg had previously denied this and called it “conspiracy theory” that his company was collecting audio from users to inform ads or help determine what people see in their news feeds. Now, the company admitted it “only accesses users’ microphone if the user has given the app permission and if they are actively using a specific feature that requires audio (like voice messaging features.). But even with this, we know Facebook never disclosed to users that third parties may review their audio chats.